If you're having issues with your Outlook address book, such as a new employee's information not showing up, there may be a simple solution.

This article shows how to manually update the Global Address List (GAL) in Outlook (version 2010 and above).

Step 3: The new version of the GAL will now be downloaded.

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Every time a Mac checks for new mail, it also updates the GAL.

Therefore, there is no need for equivalent instructions for the Mac operating system.

–For Instructions for Outlook 2007 –For Instructions for Outlook 2011 –For Common errors and troubleshooting Step 2: Uncheck the box next to Download changes since last Send/Receive.

In the Information to download section, select Full Details and in the Address Book section, choose \Global Address List. **NOTE** Please read this section carefully, or your update will not work!!

I might have a problem with my Offline Address Book in Outlook.

For me, new colleagues are not showing up and the contact pictures aren’t displaying either.

Another way to make sure that you get a fresh copy of the OAB is by renaming the oab-files to when Outlook is closed.

They are stored in the following location: which itself holds subfolders with named after Account GUIDs.

Do send/receive settings affect automatic 24-hour offline address book downloads?

The Download offline address book check box in the Send/Receive Settings - "Group_name" dialog box does not affect the 24-hour download process.

In this dialog box, you can specify either No Details or Full Details.